We’ve watched them evolve into mainstream pop culture figures and land high profile celebrity status. Now, it feels like influencers have become the ‘it’ channel in marketing circles.

When Unilever CEO Fernando Fernandez announced in 2025 that more than half of the company’s marketing spend would shift to influencers, many interpreted it as another signal that brands were shifting budgets away from traditional media. Still, it seemed a bold move when the tangible business impact of influencer campaigns was not yet understood.

However, when investigating further it’s clear that this is not what was going on. Fernandez himself acknowledged the importance of TV. The move towards influencers was instead a shift from polished, high production ads towards authentic messaging and content that builds trust. Unilever was essentially re-positioning influencer marketing as influencer-led creative production, not using them as an awareness-focused media channel.

One year on, is Unilever’s influencer strategy working?

Unilever has indeed dramatically increased its spend on paid social. This signals that influencers aren’t a media channel in themselves. Long gone are the days when you could solely rely on someone’s organic content to drive significant reach. Unilever’s shift towards creator-led marketing tells us that the biggest opportunity is not replacing traditional media with influencers but using them as a more trusted and scalable source of content. Financially, early business results have been positive, but it’s too soon to conclusively attribute its growth to influencer activity alone.

One standout success was Unilever’s skincare brand, Vaseline. Using social listening tools, it realised that there were already streams of content on TikTok documenting its widespread use in ‘life hacks’. Launching its ‘Vaseline Verified’ campaign, the brand contributed to a conversation that had already begun on social media, rather than trying to dominate or control it. Using 450 influencers, Vaseline gave its own seal of approval to the various life hacks it was associated with, from blocking hay fever pollen to softening leather.

What can smaller brands learn from Unilever’s approach to influencer marketing?

  1. Find your niche

Work out what it is about your product that your most loyal customers love and align your influencer selection and content to this. Vaseline’s success came from identifying the conversations that were already happening on social platforms and working with creators to amplify them, instead of attempting to control the narrative. Not every brand will have Vaseline’s scale, but every brand has a core audience that values something specific about their product. Identify that insight and build your influencer strategy around it.

  1. See influencers as trust builders not awareness drivers

Historically, a post by Kylie Jenner to her 400 million followers would cost several million pounds in advertising spend. We now know that engagement is a better performance metric than follower count and that micro influencers, those with 10-100,000 followers, will drive this best and more cost effectively. They are uniquely positioned to build trust by providing independent validation and demonstrating the product in real-life situations. This reduces uncertainty (particularly in emerging categories and those that are over saturated with brand choice) and increases consumers’ confidence in purchasing. Trust is proven to play an increasingly important role in business growth. It’s not just a vanity marketing metric. It is increasingly linked to customer loyalty and purchase intent, making influencer marketing valuable as it drives both credibility and reach.

  1. Use influencers to build an always-on campaign, not a big one-off brand burst

Produce a constant flow of authentic, relevant content that can be used across all touch points, from media spend to CRM. An ongoing relationship with relevant influencers will feel more authentic than a one-off burst shoe-horned in amongst other #sponcon.

  1. Be clear on measurement

This is no longer about mass reach, engagement and sentiment are important too. Whilst video views and reach are important, ensure there’s also good CTR, comments and content completion rates. Monitor the sentiment generated around the campaign. Are the comments positive or negative? Not only will this tell you how useful each influencer is as part of your wider network, but it will also give you feedback as to whether the messaging used was right.

Influencers won’t replace mass-reach media, but they do play an important role in the marketing mix

Influencers can play an important role as part of a wider marketing strategy, but they are not a replacement for mass-reach media. Broadcast channels remain the most effective and efficient way to build awareness and mental availability at scale. Equally, brands cannot completely control creator messaging; excessive control risks undermining the authenticity that makes influencer marketing effective in the first place.

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