Last week the industry descended on Shoreditch for three days of speakers, masterclasses and networking at MAD//Fest. A few of our team went down, with a few even managing to bag a spot in the packed-out sessions with Rory Sutherland! Here we share their main takeaways from the event.

Not one to mince her words, Havas London’s Vicky Maguire caught our head of investment, Jo Blake’s, ear when she encouraged the audience to, “get off your own arse and get into the real world.” She expanded on this saying, “Meet the people you are writing for. Do what they do. Watch terrestrial TV, listen to music, get the ad blockers off. See how annoying those adds are. We all need to get out of our London bubble, both media and creatives. Talk less and listen more, we need other voices otherwise we are dead in white man water.”

Considering how we can think differently, Jimmy Carr in conversation with Rory Sutherland at MAD//Fest discussed the commonplace between advertising, comedy, humour and creativity. Storytelling is a huge part of both comedy and advertising. Think about the sequence in stories: what point will be made differently if you tell it backwards? Where is the point that the storyteller can grab as a focus and push hard? Carr and Sutherland emphasises that it is always not the story itself though, that people remember – but it is the “feeling” of whatever you’re selling. Those jokes and twists in the story, they are there for emphasising the emotions.

Marketing is always split testing. It’s the same in comedy. They explained, “we are testing the choices of our audiences – which different storylines, spice level, messaging, will attract different individual’s attention – and we need people who think bold, but also people who think preserve.” It is difficult to rationalise a creative idea unless you test it. What advertisers are doing is behaviour observation. Instead of arguing the statement, let’s just test out.

For Wendy Chung, one of our digital account managers who attended the talk, she agrees that we as advertisers occupy a part in storytelling, delivering them to the right people through channels, targeting and a mixture of creatives. The constant split test is indeed essential. However, in digital marketing it’s not only what the consumers like, but also what the engine algorithm likes. It’s tricky because you can’t always explain machine learning based on human thoughts. But still, that’s what we are trying to do, for both audience and engine. What are they favouring? What is the message they want? What story is the best seller? Doing this is where the value sits in advertising: evoking people’s feelings and resonating with them.

Unsurprisingly AI came up time and again across the three days at MAD//Fest. When it comes to workplace trends, Ekaterina Golovanova, Digital Director at L’Oréal, said that when AI tools are tested and piloted, “there is potential to scale up and smoothen sessions.” At L’Oreal, one of the ways they apply AI tools in the workplace is during brainstorming, using AI alongside physical interaction. For example, takeaway notes and audio recording can save people’s time. But you must keep in mind that these need human review. You have to input your own thoughts and not just rely on what the machine tells you. At MI, we agree that notes functions and recording are helping to save time, but we need to continue to add in our own further thoughts to avoid losing our critical thinking.

When it comes to how consumers are using AI, a big difference can be seen between behaviour on AI vs Google Search. For example, less words are used when on Google, but over 20 words and full sentences are being used when people are asking AI questions. We need to consider how we adjust what we do in answer to these shifts in current search engines with AI search fostering. Again for Wendy, it is interesting when looking at AI search vs search engine, that AI search already exists at the top of the search engine result page. It occupies the prime position, catching people’s attention while providing a detail and direct answer to the questions. This can be dangerous as it can lead to people losing the ability to check through various resources to find their conclusions. In the advertising space, finding a way to cope with this shift in search advertising is also vital. How can we feed AI to let our content or ads be seen? No answers were given just yet at MAD//Fest. Indeed, the answers are still in the testing stages while user behaviours are forming. It will be interesting to see what ideas advertisers can come up to coexist with this trend.

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